Shipping & Delivery
Shipping Locations
As part of our mission to create the best online shopping experience for our customers, we’ve tried to make our shipping policy as simple as possible.
Free shipping, made simple
We offer Free UK Shipping on all online orders. We also offer free shipping to our Europe Priority countries (Germany, France, Ireland, Isle of Man, Austria, Netherlands, Norway, Serbia & Spain) and to the USA on orders over $80, helping to keep the cost of your shopping as low as possible.
We ship to the following destinations
United Kingdom
United States of America
Europe: Germany, France, Ireland, Isle of Man, Austria, Netherlands, Norway, Serbia & Spain
International: all other countries worldwide
Delivery Times & Processing
We aim to process all orders within 1–2 working days of receipt. Orders placed after 12:00 GMT/BST are processed the following business day.
Express orders
Express orders placed before 12:00 GMT/BST are also processed and dispatched on the same day. See section 03 for which regions offer an Express option.
Rates & Delivery Options
Delivery times below are estimates from the date of dispatch and are provided by our carrier partners. Shipping costs are calculated automatically at checkout.
*UK Express requires your order to be placed before 12:00 GMT/BST. **Europe Priority countries: Germany, France, Ireland, Isle of Man, Austria, Netherlands, Norway, Serbia & Spain.
Carrier Services
We partner with the following reliable carriers across regions.
Royal Mail
Handles UK Standard, UK Express, and Europe Priority shipments, dispatched from our UK fulfilment centre.
International Freight & International Premium Parcel
Handle USA and International shipments, dispatched from our fulfilment centre in China.
Shipping Costs
Free shipping
We offer free shipping on all orders from the UK, our Europe Priority countries, and USA orders over $80.
Paid shipping
For all destinations outside of our free shipping zones, we charge a delivery fee based on the weight of your order and the destination country. This fee is calculated at checkout.
Import Duties & Taxes
UK delivery orders
There are none! Orders delivered within the UK do not incur any import duties or taxes.
Orders shipped outside the UK
All items are shipped from the UK and China, and as such may incur import duties and taxes when entering your country of residence. These charges are levied by your country of residence and are your responsibility.
Delivery Issues
In case of any delivery issues, such as a delay with your order or it going missing upon delivery, please contact our customer service department immediately so we can resolve the issue for you as soon as possible.
Please contact us before opening a payment dispute
An order that is delayed or still in transit is not yet a reason for a chargeback.
Payment disputes can take weeks to resolve and do not speed up a carrier investigation. We keep full shipping records and tracking data for every order and will submit this evidence if a dispute is filed while a shipment is still active or under investigation.
Via email
info@fitizenjeans.com, include your order number. We respond within 1–2 business days and work toward a fair resolution.
By phone
Call +1 740 272-5703 during business hours. Have your order number ready.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number, enabling you to track your package through the carrier’s website.
Questions? We’re here.
Our customer service team aims to reply to any emails within 1–2 business days.
Contact information
Fitizen
2T E-Business LLC
606 Vang Ct, Boiling Springs, South Carolina 29316, United States of America
Tel: +1 740 272-5703 · info@fitizenjeans.com
Customer Service: Monday–Friday, 09:00–17:00 (GMT+7) · Response time: 1–2 business days
This policy applies to all orders placed on fitizenjeans.com. Applicable consumer-protection laws in your country of residence apply in addition to this policy. Nothing in this policy affects rights that cannot be waived under applicable law. Fitizen is operated by 2T E-Business LLC. We reserve the right to amend this policy at any time, without prejudice to your statutory rights. Effective 1 September 2026.