1. Accepted Payment Methods

Fitizen Payments. Our secure payment options allow for an easy and efficient shopping experience. We accept the following payment types:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay

Shop Pay

PayPal

Google Pay

All payments are processed in Euro (EUR) or US Dollars (USD).

2. Payment Processing

Any payments that are made at the time of placing an order must be paid in full.

Your order won’t be processed until full payment is received.

Declined Payments: If a payment is declined for any reason, the order will not be confirmed.

3. Pricing & Currency

All prices on fitizenjeans.com are displayed in Euro (EUR) or US Dollar (USD).

Prices are subject to change without notice.

Taxes and shipping costs (if any) will be calculated on the site during the checkout process.

4. Secure Payment Processing

Fitizen uses SSL encryption and payment gateways which we trust and ensure your transaction is processed safely.

We do not store your credit card or other payment details.

5. Refunds & Chargebacks

Refunds will be processed in accordance with our Refund & Return Policy.

Unauthorized chargebacks will be disputed.

Any problems processing a transaction should be reported to info@fitizenjeans.com in the first instance.

6. Fraud Prevention

Fitizen Jeans reserves the right to cancel or hold any suspicious order(s) of what we suspect of fraud or other forms of unauthorized activity.

For higher value orders we may ask for further verification of the customer’s identity in order to complete the order.

7. Contact Information

Store Name: Fitizen LTD

Address: Fitizen Ltd, 2 Old Bath Road, Newbury, Berkshire, RG14 1QL, United Kingdom

Email: info@fitizenjeans.com

Phone: +44 7440 077597

Customer Service Hours: Monday–Friday, 09:00–17:00 ( GMT+7)

Response Time: Fitizen aims to respond within 1-2 business days.