Shipping policy
As part of our mission to create the best online shopping experience for our customers we have tried to make our shipping policy as simple as possible. We offer Free UK Shipping on all online orders. We also offer Free Shipping to European Countries (Germany, France, Ireland, Isle of Man, Austria, Netherlands, Norway, Serbia & Spain) and USA (on orders over $80) - helping to keep the cost of your shopping as low as possible.
Shipping Locations
We ship to the following destinations:
- United Kingdom
- United States of America
- Europe: Germany, France, Ireland, Isle of Man, Austria, Netherlands, Norway, Serbia & Spain
- International: All other countries worldwide
Delivery Times
All orders are processed within 1–2 working days of receipt. Orders placed after 12:00 GMT/BST will be processed the following business day.
We aim to process all orders within 1 – 2 working days of receipt. Express orders placed before 12:00 GMT/BST will also be processed and dispatched on the same day.
Region: 🇬🇧 UK Standard
Delivery Time: 2–5 Working Days
Cost: Free
Carrier: Royal Mail (48hr tracked)
Region: 🇬🇧 UK Express
Delivery Time: Next Working Day (order before 12:00 GMT/BST)
Cost: £3.99
Carrier: Royal Mail Express (tracked)
Region: 🇺🇸 USA Standard
Delivery Time: 7–15 Working Days
Cost: $18.00 (Free over $80)
International Freight (tracked)
Region: 🇺🇸 USA Express
Delivery Time: 4–8 Working Days
Cost: $25.00+
Carrier: International Premium Parcel (tracked)
Region: 🇪🇺 Europe Priority*
Delivery Time: 5–16 Working Days
Cost: Free
Carrier: Royal Mail (tracked)
Region: 🌍 International
Delivery Time: 5–21 Working Days
Cost: $25.00+
Carrier: International Premium Parcel (tracked)
*Europe Priority countries: Germany, France, Ireland, Isle of Man, Austria, Netherlands, Norway, Serbia & Spain.
Carrier Services
Partnering with the following reliable carriers across regions:
Royal Mail — UK Standard, UK Express & Europe Priority shipments (dispatched from our UK fulfilment centre)
International Freight & International Premium Parcel — USA and International shipments (dispatched from our fulfilment centre in China).
Shipping Costs
Free Shipping: We also offer Free Shipping on all orders from the UK, Europe Priority countries and USA orders over $80.
Paid Shipping: For all destinations outside of our free shipping zones, we charge a delivery fee based on the weight of your order and the destination country. This fee is calculated at the checkout.
Import Duties & Taxes
Duty & Taxes on UK Delivery Orders - There are none!
All items are shipped from the UK and China and as such, may incur import duties and taxes when entering into your country of residence. These are charged by your country of residence and are your responsibility.
Delivery Issues
In case of any delivery issues such as a delay with your order or it has gone missing upon delivery, we ask that you contact our customer service department immediately so we can resolve the issue for you as soon as possible.
Tracking Your Order
Once your order has been dispatched you will receive an email with your tracking number, enabling you to track your package through the shipping company’s website.
Contact Information
Store Name: Fitizen
Registered Business Name: A&G Village LLC
Address: 416 Orlando Court, STE R,Boiling Springs, South Carolina 29316, United States
Email: info@fitizenjeans.com
Phone: +44 7440 077597
Customer Service Hours: Monday–Friday, 09:00–17:00 (GMT+7)
Response Time: Our customer service team aim to reply to any emails received within 1–2 business days.
Email: info@fitizenjeans.com
Phone: +44 7440 077597
Customer Service Hours: Monday–Friday, 09:00–17:00 (GMT+7)
Response Time: Within 1-2 working days.